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Support

Support is available to authorized CRADLE users through the support channel associated with their license or organization.

Before contacting support​

Provide the following information where applicable:

  • CRADLE version
  • Host operating system
  • Selected deployment target
  • Scenario name
  • Command executed
  • Relevant error output
  • Relevant logs with sensitive information removed

Protect sensitive information​

Do not send passwords, private keys, access tokens, credentials, or confidential scenario data in a support request. Remove or redact sensitive information from logs before sharing them.

Contact the CRADLE team​

Use the support or licensing contact supplied with your authorized CRADLE distribution. This development documentation does not specify a separate public support channel.