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Support and Feedback

The public website and documentation have a different feedback route from support for a CRADLE software distribution.

Website and documentation feedback​

Use the official website repository issue tracker to report a broken link, documentation problem, accessibility issue, or defect in the browser Workbench.

Before opening an issue, search existing reports and remove confidential or sensitive scenario information. The public issue tracker is not a licensing or private operational-support channel.

Distribution and licensing support​

Support for a CRADLE distribution is available to authorized users through the support channel associated with their license or organization.

Before contacting support​

Provide the following information where applicable:

  • CRADLE version
  • Host operating system
  • Selected deployment target
  • Scenario name
  • Command executed
  • Relevant error output
  • Relevant logs with sensitive information removed

Protect sensitive information​

Do not send passwords, private keys, access tokens, credentials, or confidential scenario data in a support request. Remove or redact sensitive information from logs before sharing them.

Contact the distribution team​

Use the support or licensing contact supplied with your authorized CRADLE distribution. This development documentation does not specify a separate public support channel.